Refund & Cancellation Policy
Effective 25 September 2026 · Provider: Book World, trading as BW Solution Tech, Kolkata (GSTIN 19AHNPA1306P1Z7)
In short: every payment on RIOS is final and non-refundable. Money you pay is spent on the service — your subscription, or your wallet. A subscription gives you access for the period you paid for. Wallet money never expires. The only exceptions are genuine payment errors on our side, listed below.
This policy forms part of our Terms of Service. Please read it before you pay.
Subscriptions (Pro, Business)
| Situation | What happens |
|---|---|
| What you get for your payment | Full access to the plan until the last day of the period you paid for. A monthly subscription renews automatically each month until you cancel. |
| You cancel | You can cancel any time from Settings → Plan & billing. No further payment is taken. You keep every benefit of the plan until the end of the period you already paid for; after that the account moves to the Free plan and your data stays. |
| Refund for the current or a past period | None. Payments are non-refundable and we do not pro-rate, including if you stop using RIOS part-way through a period. |
Wallet
| Situation | What happens |
|---|---|
| Expiry | Wallet money never expires. It stays in your wallet for as long as your account exists, and you can spend it on RIOS usage whenever you like. |
| Refund of wallet money | None. Money added to the wallet is not refundable or transferable, whether or not it has been used. Only the credit amount goes into the wallet; the 18% GST you pay on top is paid to the government and is not part of your spendable balance. |
| Closing your account | Any unused wallet balance is lost when the account is closed, so use it first. As long as the account stays open the balance is yours to use. |
The only exceptions — payment errors
We will correct or refund, in full, a payment that went wrong on our side or at the payment gateway:
| Situation | What we do |
|---|---|
| You were charged twice for the same subscription month or the same wallet top-up | Refund the extra charge. |
| Money was taken but the plan was not activated or the wallet was not credited | Activate the plan or credit the wallet — or, if we cannot, refund the payment. |
| You were charged after you had cancelled | Refund the charge made after cancellation. |
| A refund we are required to make by law | We make it. |
Tell us within 7 days of the payment. Refunds go back to the original payment method through Razorpay; banks and UPI apps normally show them within 5–7 working days.
How to ask
Write to admin@bwsolutiontech.com with your organization name and the payment or invoice number. We reply within 2 working days.